Retail Store Area Supervisor –(Key Holder) – Full Time

Company Overview:

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.

Job Description – Store Area Supervisor

The Store Area Supervisor plays a key role in overseeing the daily operations, merchandising, and overall efficiency of assigned store areas. Working closely under the guidance of a Team Leader, this position ensures smooth freight flow, accurate merchandising, and an outstanding customer experience. It is also a growth-focused role, designed to prepare associates for future leadership positions within OSJL.

Key Responsibilities:

• Deliver exceptional customer service, creating a welcoming and inclusive atmosphere by following the T.R.E.A.T. model.

• Act as a bridge between customers and corporate customer service, ensuring timely and effective issue resolution.

• Support company-wide initiatives, including loyalty programs, special promotions, and community donations.

• Develop and manage effective work schedules for your designated area.

• Lead, motivate, and guide team members to complete tasks efficiently while fostering a positive, collaborative environment.

• Assist with the training and development of store associates to encourage growth at all levels.

• Oversee merchandise presentation in line with company standards, ensuring correct signage, pricing, and product flow.

• Manage backroom inventory, handle priority items, and monitor freight movement to the sales floor.

• Check incoming shipments for pricing accuracy, report any discrepancies, and complete daily manifest checks.

• Process packaways, return to Warehouse shipments, transfers, recalls, and returns per company policies.

• Ensure store safety, cleanliness, and maintenance standards are consistently upheld.

• When required, supervise overall store operations, including opening and closing duties.

• Operate the cash register when needed.

• Comply with all company policies, procedures, and operational guidelines.

Qualifications:

• 1 or more years of professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments are preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets, and Qlik).
• Availability to work as needed by the business, including nights and weekends.
• Must be 18 years of age or older.

Work Environment:

• Work primarily in an air-conditioned environment with minimal safety and health hazard potential. This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting frequently: Should be able to lift 35 lbs regularly.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The pay range for this position is $18.00- $21.00/ hour and is based on experience.

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This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

 FAQs

1. What does a Retail Store Area Supervisor (Key Holder) do?
They oversee the daily operations of assigned store areas, manage merchandising, lead team members, ensure excellent customer service, and act as a key holder for opening and closing the store.

2. What does “Key Holder” mean in this role?
A Key Holder is trusted with store keys and is responsible for securing the store, opening and closing procedures, and sometimes supervising operations in the absence of the Store Manager or Team Leader.

3. Is this a full-time position?
Yes, this is a full-time role with a consistent schedule and opportunities for overtime based on business needs.

4. What skills are required for this role?

• Strong leadership and communication skills

• Ability to multitask and manage priorities

• Knowledge of merchandising and inventory control

• Excellent customer service abilities

5. Do I need prior retail experience?
Prior retail or supervisory experience is preferred, but strong leadership qualities and a willingness to learn are also valued.

6. Will I be responsible for training other team members?
Yes, part of the role includes guiding and training store associates to ensure tasks are completed efficiently and to company standards.

7. What growth opportunities are available?
This role is designed as a stepping stone to future leadership positions, such as Assistant Manager or Team Leader.

8. Does the position involve physical work?
Yes, tasks may include lifting merchandise, organizing stock, and being on your feet for extended periods.